How to connect Claude to Bitrix24 with MCP (step-by-step guide)
Connecting Claude to Bitrix24 lets you query and manage your CRM by speaking in natural language: “which deals close this week?”, “create a task for the support team”, “summarize the latest conversations for lead 4821”. This guide shows how to do it in minutes using the MCP Bridge connector.
What you need
- A Bitrix24 account (cloud or on-premise) where you can install apps.
- Access to Claude (Claude Desktop, Claude Code, or Claude on the web with connectors).
- 2 minutes.
Step 1 — Install the MCP Bridge connector
Open the MCP Bridge listing on the Bitrix24
Marketplace
and install it in your account. The first time you open the app you’ll see your
access token (mcp_token) and the setup instructions for each client.
The token is personal: it respects your permissions inside Bitrix24. If another user copies it, the AI only sees what that user is allowed to see.
Step 2 — Connect Claude
You have two paths depending on how you use Claude:
Option A — Claude on the web (OAuth, recommended)
In Claude’s connectors settings, add a new connector with your MCP server URL
(shown on the connector screen, usually https://mcp.hubtool.net/mcp). Claude takes
you to an OAuth 2.1 authorization screen: paste your mcp_token, authorize,
done. No files to edit.
Option B — Claude Desktop / Claude Code (config file)
Add the MCP server to your local configuration. The connector screen gives you the exact JSON block and the Claude Code command ready to copy, with your token already included.
Step 3 — Try it
Open a new Claude chat and ask something about your CRM:
“How many deals did I win last month and what was the conversion rate?”
Claude discovers the analytics tool, runs it against Bitrix24, and returns the real numbers. Try also:
- “List the 10 open deals with the highest amount.”
- “Which tasks are overdue this week?”
- “Create a task: call client Acme on Friday, high priority.”
What you can ask Claude about Bitrix24
With the connector active, Claude can query (leads, deals, contacts, companies, funnels, tasks), analyze (conversion, bottlenecks, team productivity) and write (create and update records, tasks, comments, to-dos and processes). That’s 55+ tools in total.
Security
The connector uses OAuth 2.1 with PKCE, respects Bitrix24’s per-user permissions, and signs every write action in the CRM timeline for full traceability. You can revoke access anytime from the app itself.
What if I use ChatGPT?
The same connector works with ChatGPT and any MCP-compatible client. There’s a dedicated guide here: ChatGPT + Bitrix24: control your CRM with AI.
Don’t have it yet? Install MCP Bitrix24 or first read what an MCP server for Bitrix24 is.