End-User License Agreement (EULA)

1. Preamble

This End-User License Agreement (the “Agreement”) is a legal contract between you (either an individual or a legal entity, hereinafter the “Licensee”) and HUB DESPACHOS Y PYMES S.L., a Spanish limited liability company with Tax ID (CIF) B76816875, registered at Avenida Benito Pérez Armas, 2 - PTL 2,6 B, Santa Cruz de Tenerife, Spain (hereinafter “HUB Consultores” or the “Licensor”), for the use of the software product MCP Bridge — AI for Bitrix24 (hereinafter the “Software”).

The Software is an integration that connects Bitrix24 with large language model (LLM) assistants such as Claude.ai, ChatGPT, and other clients supporting the Model Context Protocol (MCP). It is distributed through the Bitrix24 Marketplace.

By installing, accessing, or using the Software, the Licensee acknowledges having read, understood, and accepted the terms of this Agreement. If the Licensee does not agree with these terms, they must not install or use the Software.

Intended use — Business-to-Business (B2B). The Software is designed exclusively for professional and business use by organizations operating a Bitrix24 portal. It is not directed at consumers (as defined in the Spanish Royal Legislative Decree 1/2007 — TRLGDCU). If the Licensee qualifies as a consumer under applicable law, the provisions of this Agreement apply only to the extent they do not conflict with mandatory consumer protection rights. In particular, the limitation of liability in Section 7 and the exclusive jurisdiction in Section 12 will not apply against consumers to the extent prohibited by Articles 86 and 90.2 of the TRLGDCU, respectively. Consumers retain all rights granted by EU Directive 2019/770 on contracts for the supply of digital content and services.

2. License Grant

Subject to the terms of this Agreement and the payment of any applicable fees, HUB Consultores hereby grants the Licensee a non-exclusive, non-transferable, revocable license to install and use the Software on a Bitrix24 portal owned or operated by the Licensee, solely for the Licensee’s internal business purposes.

The license is granted exclusively for use in conjunction with a valid Bitrix24 account. The Software must be installed through the official Bitrix24 Marketplace and is governed by Bitrix24’s own terms of service in addition to this Agreement.

3. Restrictions

The Licensee shall not, and shall not permit any third party to:

• Modify, adapt, translate, reverse engineer, decompile, or disassemble the Software, in whole or in part, except to the extent expressly permitted by applicable law;
• Copy, reproduce, distribute, sell, lease, sublicense, or otherwise transfer the Software to any third party;
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices contained in the Software;
• Use the Software to develop a competing product or service;
• Use the Software in any manner that violates applicable laws, regulations, or third-party rights, including but not limited to data protection and privacy laws;
• Bypass, circumvent, or attempt to bypass any security or authentication mechanisms implemented in the Software.

4. Intellectual Property and Ownership

The Software and all intellectual property rights therein, including but not limited to copyrights, trademarks, trade secrets, and patents, are and shall remain the exclusive property of HUB Consultores. Nothing in this Agreement shall be construed as transferring ownership of the Software or any related intellectual property to the Licensee.

The Licensee retains full ownership of all data processed through the Software (including CRM data, tasks, contacts, and any other content generated by the Licensee’s use of Bitrix24). The Software does not store the Licensee’s CRM data; it accesses such data in real time through the Bitrix24 REST API solely to fulfill the Licensee’s requests.

5. Data Protection

Processing of personal data by the Software is governed by the Privacy Policy available at https://mcp.hubtool.net/legal/privacy-en. For B2B Licensees acting as data controllers of personal data accessed through the Software, the Data Processing Agreement (DPA) at https://mcp.hubtool.net/legal/dpa-en forms part of this Agreement and defines the parties’ respective roles and obligations under GDPR Article 28.

6. Termination

This Agreement is effective from the date the Licensee installs the Software and remains in effect until terminated.

The Licensee may terminate this Agreement at any time by uninstalling the Software from their Bitrix24 portal.

HUB Consultores may terminate this Agreement immediately, without notice, if the Licensee breaches any provision of this Agreement, or if the Licensee’s use of the Software violates applicable laws or Bitrix24’s terms of service.

Upon termination, the Licensee must cease all use of the Software and uninstall it from their Bitrix24 portal. Sections 3 (Restrictions), 4 (Intellectual Property), 7 (Limitation of Liability), 8 (Indemnification) and 12 (Governing Law) shall survive termination of this Agreement.

7. Disclaimer of Warranties and Limitation of Liability

These limitations apply only to B2B Licensees. Consumers retain all mandatory rights under EU Directive 2019/770 and Spanish consumer protection law (TRLGDCU).

THE SOFTWARE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

HUB Consultores does not warrant that the Software will be uninterrupted, error-free, or completely secure. The Licensee acknowledges that the Software depends on third-party services (notably the Bitrix24 REST API and the LLM provider connected by the Licensee, such as Claude.ai or ChatGPT) whose availability and behavior are outside HUB Consultores’ control.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HUB CONSULTORES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF HUB CONSULTORES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

For B2B Licensees, HUB Consultores’ aggregate liability under this Agreement shall not exceed the greater of (i) the amount paid by the Licensee for the Software during the twelve (12) months preceding the event giving rise to the claim, or (ii) one hundred euros (€100). Nothing in this Agreement excludes or limits liability for fraud, gross negligence, willful misconduct, death or personal injury, for damages arising from a violation of the General Data Protection Regulation pursuant to Article 82 GDPR, or for any other liability that cannot be excluded under applicable law.

8. Indemnification

The Licensee agrees to indemnify, defend, and hold harmless HUB Consultores, its officers, employees, agents, and affiliates from and against any and all third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with:

• The Licensee’s use of the Software in violation of this Agreement, applicable laws, or third-party rights;
• The content of the data the Licensee processes through the Software;
• The Licensee’s failure to obtain necessary consents from its own end users for the processing of personal data through Bitrix24 and the Software.

HUB Consultores will promptly notify the Licensee of any such claim and provide reasonable cooperation in the defense, at the Licensee’s expense.

9. Force Majeure

Neither party shall be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, governmental actions, internet or telecommunications outages, cyberattacks, pandemic restrictions, or failures of upstream providers (including Bitrix24, the LLM providers, or cloud infrastructure providers). The affected party shall notify the other promptly and use commercially reasonable efforts to resume performance.

10. Modifications to the Agreement

HUB Consultores may update this Agreement from time to time to reflect changes in the Software, applicable laws, or business practices. Material changes will be communicated through the Software’s “What’s new” notification panel and will become effective on the date stated in the updated version. Continued use of the Software after a modification constitutes acceptance of the updated Agreement. If the Licensee does not accept the modifications, they must uninstall the Software.

11. Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired in any way. The parties shall negotiate in good faith to replace the invalid provision with a valid one that, to the maximum extent possible, achieves the original commercial intent.

12. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Spain, without regard to its conflict-of-laws principles.

For B2B Licensees, any dispute arising out of or in connection with this Agreement shall be submitted to the exclusive jurisdiction of the courts of Santa Cruz de Tenerife, Spain. For consumer Licensees, disputes shall be submitted to the courts of the consumer’s place of residence, as required by Article 90.2 TRLGDCU. Consumer Licensees in Spain may also seek alternative dispute resolution through the competent Consumer Authority (Dirección General de Consumo of their autonomous community or the Spanish National Consumer Authority), or through any accredited Alternative Dispute Resolution (ADR) entity in their EU country of residence. The European Commission’s Online Dispute Resolution (ODR) platform formerly available at ec.europa.eu/consumers/odr was closed on 20 July 2025 by Regulation (EU) 2024/3228 and is therefore no longer offered as a route.

13. Language

This Agreement is drafted in English. Any translation provided for the Licensee’s convenience does not have legal effect; the English version prevails in case of inconsistency, except where mandatory law requires otherwise (e.g., a consumer’s right to a contract in their own EU language).

14. Entire Agreement

This Agreement, together with the Privacy Policy and (where applicable) the Data Processing Agreement, constitutes the entire agreement between the parties regarding the Software and supersedes all prior or contemporaneous understandings, agreements, or representations, whether written or oral. Any waiver of a provision must be in writing to be effective.

15. Contact

For any question regarding this Agreement, the Licensee may contact HUB Consultores at:

• Email: [email protected]
• Address: Avenida Benito Pérez Armas, 2 - PTL 2,6 B, Santa Cruz de Tenerife, Spain
• Phone: +34 822 684 008

Last updated: 2026-06-05 Version: 1.2

Changelog

v1.2 (2026-06-05) — GDPR hardening review (alignment with DPA v1.1 and Privacy v1.2):

• §7 — Limitation of liability carve-out clarified: explicit reference added to damages arising from a violation of GDPR Art. 82, removing ambiguity about whether the €100 / 12-month cap could ever apply to data-protection liability.
• §12 — Reference to the European Commission’s ODR platform removed. The platform was closed on 20 July 2025 by Regulation (EU) 2024/3228 (repealing Regulation (EU) 524/2013). Consumers are now directed to the competent national Consumer Authority or accredited ADR entities in their country of residence.

v1.1 (2026-05-21) — Added B2B clause, consumer carve-out, indemnification, force majeure, severability, language declaration.